FAQ

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Contract & Pricing

Are subdomains within a domain included?

What is included in the license fee?

What is Usercentrics' pricing model?

FAQs of Usercentrics' Consent Management Platform

Why doesn't the Smart Data Protector block all scripts on a website?

Does Usercentrics offer the possibility to share User Consent between domains?

Can different banners per (corporate) website be played out?

Is Usercentrics blocked by adblockers?

IT-Compliance

What happens if the service is interrupted?

How is data collected from various customers then separated from each other?

Is there a concise, system and component representation, for a better understanding of the software solution?

How is the data transmitted and which encryption methods are employed?

Implementation

Is there a Best-Practices Guideline indicating what options are recommended for the most GDPR compliant integration?

Does the tracking/non-tracking work automatically analogous to the user's opt-in/opt-out after the JavaScript tag has been implemented?

Can the design of the banner be adjusted via CSS?

Is there an implementation guideline?

Legal & Privacy

Where can I find the Usercentrics Terms & Conditions and Data Processing Agreement?

Does the use of CDN transfer IP addresses to the USA?

Has Usercentrics concluded standard contract clauses with Google Cloud?

Is the access to CMP information by Google absolutely impossible?

Service & Support

For technical questions, please contact our support team.

Request technical support